Frequently Asked Questions
CleaNova DC offers a unique, flat-fee cleaning service tailored for homes in North York and Etobicoke. Our pricing is simple and transparent, based on the size of your condo, townhome, or loft—no surprises.
We know your time is valuable, which is why we make booking quick and convenient. If you have any questions, feel free to explore our Frequently Asked Questions below.
Do you work with pets around?
Yes, we’re happy to work around pets!
What payment methods do you accept?
At the moment, we accept payments via e-transfer while we finalize credit card payment options.
If you choose e-transfer, arrangements can be made via email, and payments can be sent to contact@cleanovadc.ca. An invoice will be provided for your records.
Do I need to provide cleaning supplies for the cleaners?
Our team arrives fully equipped with essential cleaning supplies, including sprays, cloths, dusters, a cotton mop, and a broom.
Is your pricing based on a flat-fee structure?
Yes, pricing is based on the size of your home.
For Move-In/Move-Out cleanings, conditions can vary and may require additional time. Factors such as heavily greasy kitchens, bathrooms with extensive grout buildup, or extremely dusty baseboards and doors can impact the duration.
If this occurs, our Customer Service team will contact you after the unit has been assessed by our cleaning team.