Frequently Asked Questions
LV Clean Co. is the first of its kind, serving Liberty Village & CityPlace in Toronto. Our prices are flat-fee and based on the size of your condo, townhome or loft. We understand that you’re busy, so we offer the convenience of online booking and payment.
You may have questions so please have a look at our Frequently Asked Questions below:
Do you work with pets around?
Absolutely! We love working around furry friends!
What is the method of payment?
When booking online, you will receive a receipt. Payments online are with credit cards. We accept most credit cards, except for American Express. People can also pay via PayPal.
When clients prefer to pay with e-transfer , this is arranged via email and the transfer is sent via : info@lvclean.ca We provide an invoice for your records.
Do I have to provide cleaning supplies for the cleaners?
Our team bring cleaning products such as: sprays, rags, dusters, a cotton mop and broom. It is requested that you provide paper towels, a vacuum (if carpeted).
Do you provide discounts for frequent customers?
Yes we do! Click here for more information.
How do you proceed when having unsatisfied customers?
We love be in touch with our customers. We strive to provide outstanding communication and services. Please see our reviews in the social media. Your feedback is greatly appreciated, and we will always have satisfied customers. Let us know and we will make it up to you!
Are your prices flat-fee?
Yes, prices are based on the size of your home.
In Moving In/Out we have challenges and sometimes a unit might take longer due conditions in it such as: Extras greasy kitchen in general, bathrooms with lots of grout, extreme dusty/dirty baseboards and doors. Customer Service will contact you and inform, once unit is inspected by the team member(s)
Does LV Clean Co. staff work in teams or individually?
Most work is performed usually by one cleaner; however there are exceptions, and we work in teams of two cleaners.
Does LV Clean Co. staff work in teams or individually?
Most work is performed usually by one cleaner; however there are exceptions, and we work in teams of two cleaners.
In Moving in/out services can we have painters/handymen?
No, for the safety of the staff we will appreciate if you make arrangements to schedule painters or handymen in other times. We will not be cleaning the unit if there is other people working in the unit.